Frequently Asked Questions
Q1: Can I take a vape pen on a plane?
- Yes, you can carry a vape pen on a plane, but using it on the plane is prohibited. Due to different regulations by various airlines, vape pens and disposable pods containing batteries generally cannot be placed in checked luggage and must be carried on.
Q2: How do beginners use a vape pen?
- For first-time users, start by taking small puffs of vapor. After a few days of getting used to it, the throat irritation should subside. You can then inhale and exhale the vapor normally.
Q3: What if my vape pen gets wet?
- Since liquid immersion can corrode the internal circuitry of the electronic cigarette, it may become unusable or pose a safety risk. It is recommended to remove the cartridge, stop using and charging it, shake out the water, wipe it dry, and let it air dry in a cool place before using it again. If it still doesn’t work, take the vape pen to a nearby store to diagnose the problem or contact us.
Q4: What if my vape pen won't charge?
- First, rule out issues with the charging cable, then check if there is any dirt inside the vape pen and ensure the spring pins are functioning properly. If the indicator light does not turn on after 15 minutes of charging, take the vape pen to a nearby store to diagnose the problem or contact us.
Q5: What if my vape pen doesn't produce vapor?
- Ensure that the cartridge you are using is working properly and is correctly inserted into the vape pen. Verify that the contact pins (PIN needles) are functioning and that there is no dirt inside the vape pen. If the vape pen has power but still doesn't produce vapor, take it to a nearby store to diagnose the problem or contact us.
Q6: What if my vape pen gets too hot while charging?
- Visit a nearby store to check the adapter type and test with a similar one. If it overheats, store staff will handle it according to after-sales service regulations.
Q7: What if the cap of my vape pen doesn't fit tightly?
- Check for broken or deformed clips. Visit a nearby store to compare with an intact cap. If the issue is confirmed, it will be handled according to after-sales service regulations.